Customer Escalation Renewal Call Practice

Practice a difficult renewal call. You will answer out loud, explain your thinking, and get feedback at the end.

The examiner asks a question.

You answer out loud.

Press I’m done, then it keeps going.

Check your microphone

Your browser may ask for microphone permission. Once the exam starts, the examiner speaks and the microphone opens automatically.

Your audio and transcript are saved so the report can be created.

Mic level

Do not include private or confidential information.